Frameworks for the Benchmarking of Digital and: Knowledge Management Best Practice In SME and Organizations

The paper discusses the impact of IT/ICT on society by analyzing the effects it has on subjects and organizations. The recent proposal of frameworks for digital competence assessment and the construction of suitable instruments helping students in the acquisition of this competence are the main reason for the transfer to Small and Medium Enterprises (SMEs). In this paper, the author compares knowledge phenomena in subjects with the strategies of knowledge management in the organizations. A framework for benchmarking best practices in SME and organizations is also given on the basis of the results obtained in virtual campuses. The author presents instruments for the acquisition of further information from all stakeholders, and possible interventions toward the improvement of digital processes in SMEs and organizations are discussed. DOI: 10.4018/978-1-4666-0903-7.ch015